Platinum Reels Casino
Welcome bonus
250% up to $1,000
$25
min.deposit
$100
min.withdrawl
250
Casino games
- Accepts players from the United States
- Bitcoin payouts go out within 24-48 hours
- Americans can withdraw up to $5,000 via Bitcoin
Introduction
Advantages
Disadvantages
General information
Languages
English
Countries not accepted
Banking
Minimum deposit
$25
Minimum withdrawal
$100
Maximum withdrawal
$5000
Withdrawal time
1-7 Business Days
Currencies
Deposit methods
Withdrawal methods
Software providers
Game types
Support
Phone support:
1 866 311 6263
Email support:
support@platinumreels.com
Live chat:
Yes
Working hours:
24/7
Bonus information
Welcome bonus:
250% up to $1,000
Free spins:
30
Wagering:
40x
Bonus Terms: The smallest deposit to claim a bonus is $25 and the WRs is 44xd+b. Slots games contribute 100% towards the clearing of the wagering requirements. Also, the maximum permissible bet per spin is $10.
Required KYC Documents for Verification at Platinum Reels Casino
Edward at live chat told us they need clear copies of the following docs:
- Your passport, ID card, or driver’s license.
- Send them a bank statement not older than 3 months as well as a utility bill. On it must be your name, address, and surname.
- Players who use their credit cards to deposit, send a copy of the front and back including the CVV number.
Players from Which Countries Can Play at Platinum Reels Casino?
We registered an account at Platinum Reels Casino which took them 2 days to verify. So, not the fastest KYC process in the business. Moreover, if you’re from the States you can play at this online casino.
Review sites like AskGamblers and Wizardofodds say that operate with a Curacao license. Yet, we didn’t find any proof to corroborate that on their website.
The site belongs to Goldridge Solutions Limited a company that operates out of Belize City, Belize, Central America. We also checked if Diamond Reels Casino had any outstanding complaints against it, but none so far.
Their games are fair since iTech Labs regularly tests the RNGs of their games for fairness. We didn’t find any form of rigging whatsoever.
Player Support
Edward was the live chat support agent we spoke to. He handled our questions like a majestic Schooner sailing the seven seas. We asked him what’s the best payout method for US players.
A few questions about their games, loyalty program, and cashback. He aced all of them, and to that end, we give them a 10’er. Email support is not as sharp because it took them 2 days before we got a reply.
Don’t bother phoning them because the daily rates apply, rather use that money to play blackjack or slots. Oh, and please gamble responsibly.
Casino Bonuses?
Welcome Bonus
Looking for extra cash? If you are you’re in luck with a $7,000 welcome bonus pack. Platinum Reels Casino spreads the bonus out across three deposits.
We had to dig around before we found all the info about their bonus offers. Click on the drop-down link “Current Promotions” under their promotions tab – you’ll see all their offers.
The cap for the bonuses is $1,000 with varying match percentages from 250%, 225%, and 225%. Deposit $25 or more, and the WRs is 40xd+b to play slots. Their respective bonus codes are PLATINUM1, PLATINUM2, and PLATINUM3.
Part of the bonus package is 30 free spins which you can use to play Plentiful Treasure. The WR is 30x and the maximum cash amount you can win is $100.
Other Promotions
Throughout the week Americans get special match bonuses to play preselected slots. For those looking for a bit of extra cash can participate in monthly tournaments.
They have a VIP Prize Wheel for extra cash prizes. To be eligible you must deposit a minimum of $350 every week. Double that deposit and they’ll spin the wheel for another surprise cash prize.
Do They Have a Loyalty Program?
Yes, they do, but they’re not as transparent or as good as Bovada or MYB Casino. They do however state that their Gold and Platinum members receive special bonuses.
The funny thing is that the minimum deposit to claim them is high and the WR is 25x. We’re talking about their highest-level VIPs here. Furthermore, their bonus offers are small! Las Atlantis Casino offers a welcome bonus of up to $14,000, so it’s way bigger.
They don’t state how they allocate their comps or points. All we know is that they award points every time you play cash games for real money.
Casino Games Catalog Platinum Reels Casino
You’ll only find the games from RealTime Gaming in their lobby. They’re behind the curve because former RTG-only online casinos like Red Dog Casino added more games to their library.
Red Dog booted RealTime Gaming and took on better providers on board. RTG has become complacent as a software provider despite being around for ages.
So, what online casino games can you play? If you like slots, there’s no shortage of them. The rest of their catalog consists of video poker, specialty, and progressive jackpot slots.
They don’t have a live dealer online casino, to play live roulette or blackjack go to Wild Casino. The site covers more than 70 live table games with bets up to $20,000 per hand.
Online Slots
They don’t have any links to their games on their website which will annoy some players, it annoyed us. The slots they offer are a mixture of 3D, classics, and video slots.
Their newest releases are Legends of the High Seas and Sneaky Santa. Progressive jackpot slots like Megasaur and Aztec’s Millions can provide a nice windfall.
The problem however is Platinum Reels Casino pays jackpot wins in installments of $5,000 per week.
Blackjack & Table Games
The table game options are adequate with blackjack and roulette leading the pack. You can play single and multi-hand blackjack and European and American Roulette.
Players complained that their blackjack games were tight. Yet, they have RTPs of between 98% and 99%. We decided to see that for ourselves and we did not find any foul play.
The remainder of their card games are Pai Gow Poker, Three Card Poker, Caribbean Stud, and Baccarat. We also tested their games on our phones without any problems.
Video Poker
Jacks or Better, Deuces Wild, and Joker Poker are our favorites, and Platinum Reels Casino lists them. So, no issues there. The problem however started when we won $250; we immediately requested a cashout.
Three days later they still haven’t paid us even though they approved the withdrawal. Hopefully, we’ll see our money within the next few days. We’ll update this review when they pay us.
Specialty Games
Looking for something out of the box? Then try keno and a variety of scratch cards such as Fish Catch.
Casino Banking Methods
They offer more deposit methods than options to cash out your money. For example, you can deposit with credit/debit cards and other cryptos. But, you can only withdraw your money with Bank Wire, Check, or Bitcoin.
Deposits & Withdrawals
The minimum deposit is low at $25 while the smallest withdrawal is $100. Once again that doesn’t make sense to us. Online casinos like Wild Casino and Super Slots have a low payout minimum of $20.
If those sites can do it surely Platinum Reels Casino can do so as well. The weekly withdrawal limit is $5,000, and they pay slowly. For example, Bitcoin payouts normally go out within 1-3 days. Bank wire and checks take 5 to 7 business days.
Verdict: Platinum Reels Casino
Platinum Reels Casino is not our top pick as an online casino for Americans. They do get a few things right. But, when it comes to the most important one, payouts – they drag their feet.
They still owe us $250 which we won playing video poker, we requested a payout last Friday. They still haven’t paid us although they said they approved our withdrawal.
For that reason, we docked a few points from them and we used Bitcoin which is the quickest option. Let’s look at the positives quickly. They offer plenty of bonuses with high match percentages, and their games are fair.
They can be more upfront as to how they award their comps, and email support can improve. Do we recommend them? Yes, we do but keep your eyes and your ears open.
